Troubleshooting audio and recognition (Call for support+1-866-946-4895)
No audio signal
If Dragon is unable to hear you speak, try these steps to solve the problem.
Check your microphone mode
Make sure that your microphone is turnedon. The microphone button in the Status Window should appear green ().
- If the button is red (), your microphone isoff. Click the button to turn the microphone on. If the microphone button does not turn green, your microphone may not be properly connected. See Check your connection below.
- If the button is blue (), the microphone is in sleep mode. SayWake upto turn it on.
SeeMicrophone modesfor more information.
Check your connection
Make sure your selected microphone is connected to your computer. If you’re not sure what microphone is selected, click theicon in the menu bar and selectManage Profiles…You should see your selected profile on the left and your selected microphone on the right underDictation Sources. Missing microphones will be marked with aicon.
If your microphone is missing, do one of the following:
- Select another microphone from theDictation Sourcespanel and clickLoad. If you don’t have an alternative audio source listed, click theicon under theDictation Sourcespanel to add one to your profile. SeeProfiles and audio sourcesfor more.
- Unplug the microphone and plug it in again. If you are using a USB microphone, make sure it is plugged directly into your computer and not a USB hub.
- For a Bluetooth microphone, go toSystem Preferences>Bluetoothand make sure that Bluetooth is turned on for your computer and that your microphone is connected.
Check microphone settings
If your microphone is not shown as missing, check for problems with the microphone itself.
- In the Apple menu, selectSystem Preferences.
- The Sound Preference Pane appears.
- Click theInputtab.
- Make sure the microphone appears in the listed devices.
If your microphone does not appear in the Sound Preference Pane, it will not work in any application.
- Make sure the microphone you configured with Dragon is selected, then speak into the microphone.
You should see theInput levelindicator respond to the sound of your voice. If it does not respond, there is a problem with your microphone.
- Check whether your microphone has a mute switch. If it does, make sure the mute switch is off.
- If you are using a Bluetooth microphone, make sure it is turned on and has enough charge.
- If your microphone can be turned off, try restarting it.
- Try using your microphone with a different computer or device.
Important: If you change theInput volumeslider while you are in System Preferences, make sure you run Microphone Setup when you run Dragon again.
Try restarting Dragon.
- Click theicon in the menu bar and selectQuit Dragon.
- Go to yourApplications folderand double-clickDragon.
You may also want to try restarting your computer.
If Dragon is able to hear your voice, but the recognition seems poor, you may have a problem with the quality of your audio input.
While dictating, watch the sound input bar in the Status Window. If it seems very high or low, try these steps to solve the problem.
Check your microphone placement
Ensure the microphone is positioned properly and has not moved away from where you originally positioned it when you ran Microphone Setup. For more information, seeMicrophone placement.
Recalibrate your microphone
To make sure your microphone is properly calibrated for your voice and environment, youmustgo throughMicrophone Setupfor every profile and every audio source you use.
If your audio input level is too high or low, you can go through Microphone Setup again at any time by clicking theicon in the menu bar and selectingImprove Recognition>Microphone Setup…
Reduce background noise
For best recognition, you should always try to minimize background noise. Many microphones have noise canceling capabilities, which filter out background noise, but it’s still a good idea to keep background noise consistent.
Listen to your audio
If the above steps do not solve the problem, try dictating some text into a document, thenselect the textand sayPlay the selection.If you hear gaps in the audio, or interference such as crackling sounds, your microphone may be the source of the problem.
- If your microphone needs to be plugged into your computer, check the connection. Try unplugging the microphone and plugging it in again. If you are using a USB microphone, make sure it is plugged directly into your computer and not a USB hub.
- If you are using a Bluetooth microphone, make sure it is adequately charged.
- Try using the microphone with a different computer or device, if possible.
- Try using a different microphone. Make sure you run Microphone Setup when you connect a new microphone.
If your audio quality is good, but Dragon is not recognizing your speech, try these steps.
Check your profile
If you have multiple profiles on your computer, make sure the correct user profile is open.
- Click theicon in the menu bar and make sure that your profile has a check mark next to it.
- If a different profile is checked, select your profile from theRecent Profileslist. If you don’t see your profile, clickManage Profiles…and select from the Profiles pane.
The more Dragon hears you speak, the better it understands you. Voice Training helps Dragon learn your speech patterns, intonations, and accent.
- To start Voice Training, click theicon in the menu bar and selectImprove Recognition>Voice Training…
SeeVoice Trainingfor more information.
You can use Vocabulary Training to teach Dragon how you use language. Dragon will read one or more text files you select to analyze what words you use and when, and how often, you use them.
- To start Vocabulary Training, click theicon in the menu bar and selectImprove Recognition>Vocabulary Training…
SeeVocabulary Trainingfor more information.
If you are struggling with recognition on a specific word, go to the Vocabulary Editor totrain Dragon to understand how you pronounce specific words.
Re-create audio source
InDragon for Macversion 5.0.3and later, you can improve recognition by re-creating your audio source. This will preserve all your custom vocabulary and commands, while allowing Dragon to improve how it recognizes your voice.
- Click theicon in the menu bar and selectManage Profiles?
- Select your profile in the left column.
- UnderDictation Sources, click thebutton
- Select the same microphone you are currently using and give it a unique name (for example, if you are using the Internal Microphone, you could name this new audio source “Internal Mic” to distinguish it.
- Preferences will close andMicrophone Setupwill open. Complete Microphone Setup. This step can take up to 5 minutes.
- Optional: Go back to the Profiles pane and delete the old audio source by selecting it from theDictation Sourceslist and clicking thebutton.